Upgrade your IT Support

Any change comes with its challenges and potential risks. Wanting to switch your IT Provider can be a difficult decision and needs careful consideration. To help you make an informed decision we have put together a number of things to consider before proceeding.

Establish the reason/reasons for change

Unfortunately there are a number of reasons why business leaders are not satisfied with their current IT Support Provider. These could be related to poor service and communication, not getting value for their investment, provider not meeting service or technology requirements, not recommending new technology and innovative solutions, their needs are outgrowing provider capabilities, rigid support hours, SLA's not met, no transparency in reporting, not capable of resolving new issues, does not have the resources to support business transformation

Assess their readiness to meet your future needs

Establish if your current provider can offer professional IT support when and how you need it, if they have the experience and expertise to recommend innovative solutions for your changing technology needs and if they have the resources to offer a personalised, customer focus service.

It is imperative that you consider the transition period and what effects would this have on staff, technology, operations and business performance overall. It is also advisable that you revise the previous agreement to ensure your ex provider will conduct a comprehensive handover.

Should you decide to go ahead with the move it is essential that the new IT Services Provider will ensure a smooth and quick transition. Careful consideration is needed especially if you are switching all of your IT functions at the same time.

Although, a difficult decision to make, it becomes easier to manage when you have the right support from your new IT partner. As a trusted partner for 15 years we have managed numerous IT transitions for small, medium and large enterprises across different sectors and supported our clients throughout the process. Our approach is simple and straightforward:  we get to know your business by heart including infrastructure, systems, processes, technology, people and goals, design a transition plan and get to work in an instant for a smooth and fast transition.

Your challenges

• Current provider not meeting SLAs 
• Lack of 24/7 support
• The provider is too big or too small
• You are not getting value for money
• They don't have adequate tools for reporting and you don't have enough visibility
• Can't support innovation
• They can't keep up with your business growth 
• Unable to solve new business issues/technologies
• Can’t support business transformation projects